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Blog Archive

Why Mother’s Day Always Beats Father’s Day

It doesn’t seem fair. On Mother’s Day, Mom will often get breakfast in bed, followed by gifts of jewelry, flowers, and candy. Compare that to Father’s Day.  On “his” day, Dad can expect the usual set of miniature screwdrivers, a new “World’s Greatest Dad” T-Shirt and a pair of socks. …

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Are FAQs, Chatbots and 2FA Killing Customer Service?

FAQ A.K.A. FREQUENTLY ASKED QUESTIONS It all started with FAQs. At some point among the collective genius of Web site designers and strategic thinkers in many organizations, someone said, “Hey, why don’t we take the questions we get asked most and Put the answers on our website.” It was more …

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Using Robots and Drones As Marketing Advantages

We were on the campus of The Ohio State University. My friend Billy was invited to the campus by a recruiter. Several of us, his teammates went along for fun. “Wow, look at that.” said Billy. The heads of five male high school seniors turned to see a vision. A …

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Is AI capable of true creativity?

Creative people, myself included, are offended easily and often. Whether it’s a design, a strategy, a video concept or a tagline, if I present it and you don’t like it, my first thought is, “You must be an idiot.” I can’t be wrong about how amazing my creative idea is, …

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